RETURN & EXCHANGE POLICY
NOTE: To avoid unnecessary exchanges and additional shipping fees, please determine your shirt size before placing an order. Thank you!
Returns
All merchandise can be returned within 30 days of receipt in the same condition you received it with all tags intact for a full refund.- When returning an item, please include a copy of your receipt so that we can identify the return.
- Returned items will be carefully inspected upon receipt, and if deemed in its original condition, free from odors, stains, wear & tear or intentional damage, a refund or exchange will be issued.
- Refunds are issued in the form of the original payment method or a company check.
Exchanges
For exchanges, please follow the same procedure for returns (see above) AND include a description of the desired item. You will be responsible for paying return shipping charges (from buyer to OCTOBER MOMENTS), but we will send the desired item to you at no additional charge.Please mail all returns/exchanges to:
OCTOBER MOMENTS
P.O. Box 3103
Redondo Beach, CA 90277
Disclaimer
OCTOBER MOMENTS strives to meet each customer's satisfaction. However, OCTOBER MOMENTS is not responsible for any losses in the mail for customers returning/exchanging merchandise. Merchandise being returned/exchanged should be properly packed and insured with the carrier for the full amount of purchase. Items returned showing evidence of odors, stains, wear & tear or intentional damage will be refused and returned to sender. Buyer is responsible for paying return shipping charges (from buyer to OCTOBER MOMENTS).DELIVERY
Deliveries in the U.S. are typically made within 2 weeks from receipt of order. Check/money orders take 10 business days to clear upon receipt prior to shipping. We will contact you if there are shipment delays, particularly for larger orders.
International Orders
International deliveries may take 6-8 weeks. Duties and taxes are the responsibility of the buyer. (NOTE: Orders are not considered as "gifts" and will not be marked as such on customs declaration forms.)To contact us via email, send inquiries to .
